Privacy Policy

We collect only the information needed to provide you with a smooth and enjoyable booking experience. This may include:

• Personal details you provide voluntarily — such as your name, email address, phone number, and any special requests when making a reservation.
• Payment information — processed securely through a trusted payment provider. We do not store your full credit card details on our servers.
• Website usage data — such as the pages you visit, how long you spend on them, and the device or browser you use. This is collected automatically through cookies and similar technologies to help us improve our website.
• Communications — if you contact us by email or through our contact form, we retain records of those conversations to help us respond better.

The information we collect is used to:

• Confirm and manage your tour bookings.
• Send you booking confirmations, reminders, and any updates about your reservation.
• Respond to your questions, requests, or complaints promptly.
• Improve our website, services, and overall customer experience.
• Comply with any legal obligations that apply to our business.

We will never sell your personal information to third parties or use it for purposes unrelated to the services you have requested from us.

We respect the trust you place in us. We only share your information in the following limited circumstances:

• Service Providers: We work with trusted third-party companies that help us operate our business — for example, payment processors, email platforms, and booking system providers. These companies are only given the information they need to perform their specific function and are required to keep it confidential.
• Legal Requirements: If we are required by law, court order, or government authority to disclose certain information, we will do so.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if this occurs.

We do not share your information with advertisers or data brokers.

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, loss, or misuse. Our website uses secure encryption (HTTPS) for data transmission, and we limit access to your information to only those staff members who need it to serve you.

That said, no method of internet transmission or electronic storage is 100% secure, so while we strive to protect your data, we cannot guarantee absolute security.

We keep your personal information for as long as necessary to fulfill the purpose it was collected for — typically for the duration of your booking relationship with us and for a reasonable period afterward to handle any follow-up inquiries or legal requirements. When we no longer need your information, we delete or anonymize it securely.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate data.
• Ask us to delete your information (where we are not legally required to retain it).
• Opt out of any marketing communications at any time.

To exercise any of these rights, simply contact us. We will respond within a reasonable timeframe.

Our website may contain links to other websites for your convenience. Once you leave our site, we are not responsible for the privacy practices of those external sites. We recommend reading the privacy policy of any website you visit.

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will promptly remove it.

If you access our website from outside the United States, please be aware that your information may be transferred to and processed in the United States, where our servers are located. By using our services, you consent to this transfer.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the date at the top of this page. We encourage you to review this page periodically. Your continued use of our website after any changes are posted means you accept the updated policy.

If you have any questions or concerns about this Privacy Policy, or how we handle your information, please get in touch:

We are here to help and will do our best to address your concerns as quickly as possible.