Need Help? Let's Sort It Out.
We handle every question placed through our website. No runaround. No bouncing between departments.
Whether you have a question before booking, need help managing an existing reservation, or just want some advice on what to see and do at Niagara Falls — our support team is here for you. We pride ourselves on being friendly, responsive, and genuinely helpful.
How to Reach Us
You can get in touch with our team in the following ways:
We aim to respond to all emails within 1 to 2 business days. Monday through Friday, 9:00 AM – 5:00 PM Eastern Time.
- Website: Use our website to browse tours, manage bookings, and access your booking confirmation.
- Address: Boat Tours LLC, 2108 N ST STE N, Sacramento, CA 95816 — You are also welcome to speak with us in person when you are at the park.
Managing Your Booking
Need to make a change to your reservation? Here is how we can help:
- Booking Confirmation: If you haven't received your confirmation email, check your spam folder first, then contact us and we'll resend it right away.
- Date Changes: Want to move your tour to a different day? Email us with your booking reference and preferred new date, and we'll sort it out for you.
- Group Bookings: For groups of 10 or more, please contact us directly so we can arrange the best experience for your party.
- Special Requirements: If anyone in your group has accessibility needs or special requests, let us know in advance and we will do our best to accommodate you.
You can also manage your booking online at any time.
Cancellations and Refunds
If you need to cancel or request a refund, please visit our Cancellation & Refund Policy page for full details.
To start the process, email us with your booking reference number, full name, and reason for cancellation. Our team will review your request and respond within 2 business days.
Frequently Asked Questions
Some questions come up regularly, so here are straightforward answers.
Still Have Questions?
If you couldn't find the answer you were looking for here, don't hesitate to reach out. We'd rather you ask than guess — contact us and a member of our team will get back to you as soon as possible.
Thank you for choosing Niagara Falls Tours. We look forward to welcoming you!