Cancellation & Refund Policy

Niagara Falls Tours functions as an independent ticket seller for tours and related experiences based on our platform.

When you make a reservation through our website:

• Your purchase is completed directly with us
• We process your payment securely
• We issue and deliver your tickets
• We manage cancellation and refund requests according to the ticket terms shown at checkout

All booking policies, refund eligibility, and processing are handled by our support team in line with the specific conditions attached to your selected ticket.

The terms that apply to your booking are clearly displayed before payment is finalized.

Because we sell tickets directly:

• Refund requests must be submitted to our support team
• Eligibility is determined based on the exact ticket type purchased
• Decisions are made in accordance with the cancellation terms presented at checkout
• Approved refunds are processed directly by us

We encourage all customers to review ticket details carefully before confirming a purchase. Each ticket type may carry different cancellation conditions.

Refund eligibility depends on the nature of the booking and the terms associated with the selected ticket. While conditions vary, refunds may be considered in the following situations:

If a scheduled tour or experience is officially cancelled and no alternative date is offered, eligible bookings may qualify for a full refund.

When applicable, refunds are typically processed within 5 to 10 business days, depending on the payment method and internal review procedures.

If a ticket is verified as invalid due to a system-related error or confirmed issuance problem, and entry is denied for reasons directly related to the ticket itself, a full refund may be issued after verification.

Our team will review the case carefully before approving reimbursement.

If your ticket is not delivered within the stated timeframe or prior to your scheduled visit date, and the issue cannot be resolved in time, we will provide an appropriate solution. This may include ticket reissuance or an eligible refund.

If you believe your ticket has not been delivered, please contact us immediately so we can investigate.

There are circumstances where refunds are generally not granted. These include, but are not limited to:

• Changes in personal travel plans
• Illness or individual scheduling conflicts
• Transportation delays
• Selecting the wrong date, time slot, or ticket quantity
• Choosing an incorrect attraction or experience
• Tickets lost, misplaced, or deleted after delivery
• Late arrival at the venue
• Failure to follow entry instructions or requirements

Additionally, schedule adjustments made by the attraction itself, where the ticket remains valid for entry, may not qualify for a refund.

Each booking is reviewed based on the specific ticket terms agreed to at checkout.

Refund policies are not universal. They vary depending on the ticket type and the conditions attached to that experience.

Processing time can also vary depending on:

• Your payment provider
• Verification procedures
• Volume of refund requests during peak periods

We strongly recommend reviewing ticket descriptions and cancellation terms before completing payment. Doing so helps avoid misunderstandings later.

If you are unsure about refund eligibility before booking, you are welcome to contact our support team for clarification.

If you would like to submit a cancellation request or inquire about refund eligibility, please email:

When contacting us, include:

• Your booking reference number
• The full name used at checkout
• Your scheduled visit dates
• A brief explanation of your request

Providing complete information helps us review your case more efficiently.

You can also manage your booking online for quick access to your reservation details.

Every refund inquiry is reviewed individually. We do not rely on automated decisions. A member of our support team examines the booking details and determines eligibility based on the stated policy.

If a refund is approved, confirmation will be sent via email along with information about expected processing timelines.

If a request does not qualify under the applicable terms, we will explain the reasons clearly.

If you have questions about your order, cancellation options, or refund eligibility, we're here to help.

We aim to provide clear answers and practical solutions while ensuring consistency with the ticket conditions presented at checkout.